Bidwell Henderson Costs Consultant Ltd is part of Frenkel Topping Group. We believe your data is a precious commodity and know it is your right to total transparency and control on how we use it. We have implemented strong data privacy and security safeguards to ensure that you’re protected to the best extent we can.
This policy outlines what data we collect, how we use it and the safeguards we put in place to protect it.
Contact us at email@example.com if you have any concerns or wish to uphold your rights.
You have the following rights over any data Bidwell Henderson Costs Consultant Ltd holds about you:
If you would like to exercise these rights please contact us at firstname.lastname@example.org.
We collect information about you in three key ways:
We may use automated analytics and tracking systems for email, document management and marketing activities so that we can protect and optimise our service and deliver relevant marketing.
We try and minimise the personal data held on you. Typically, this is restricted to:
We make it policy not to connect any social media feeds or store any social media you may post to our systems, except for private messages.
The primary legal basis that we process your data is for the fulfilment of Contract. The information that we collect is essential for us to be able to carry out the services that you require from us effectively.
Data gained from marketing our services or other business activities shall be processed for our Legitimate Interests.
Every email sent from Bidwell Henderson Costs Consultant Ltd allows you to opt out of receiving marketing emails from us, except for the purposes of fulfilling any contractual arrangements.
We process information about you in order to provide you with the services for which you or your solicitor engages us.
If we believe you will benefit from our services we may use your data to market to you if you have consented us to or if we believe we have a legitimate interest in doing so, fulfil contractual arrangements or for other agreed purposes. Calls may be recorded for information holding, quality and training purposes. Our email, document management and website analytics are used for information purposes and to track breaches of copyright. All our processes are mapped and are subject to various internal policies to ensure that your data privacy and security.
Data is processed on encrypted systems on-premise and on hosted cloud services such as Microsoft Office 365. A list of these systems can be provided on request.
As such, data is processed wherever possible in the UK or EU. In some cases we may need to process data held on US based servers.
We use the following safeguards with respect to data transferred outside the UK and European Union:
We will never share or sell your personal data for marketing purposes.
We will only share information where agents, resellers or suppliers are involved in the delivery of your service. In such cases we will first try and anonymise the data, or minimise it to the fullest extent possible.
Where third parties are involved in processing your data, we will have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they will only act in accordance with our written instructions.
Where it is necessary for your personal data to be forwarded to a third party, we will use appropriate security measures to protect your personal data in transit such as password protection and/or encryption of data.
Our website and other materials sent to you may contain links to other third party websites. We’re not responsible for the content or your data privacy on these sites.
Our data retention policy is as follows:
Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We will use your information collected from the website to personalise your repeat visits to the site.
For further information visit http://www.allaboutcookies.org/
You can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email email@example.com or write to us at 1 Lea Bank, Broadmeadows, South Normanton, Alfreton, Derbyshire, DE55 3LH.
We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect. Please also contact us if there are changes to your client’s personal data so that it remains up to date.
If you request for your data to be deleted, your name and email address will be added to an exceptions list and all other data removed.
You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire,SK9 5AF. Telephone 0303 123 1113 (local rate).